Frequently asked questions

Once the order is completed and the payment was successful, a confirmation will be sent by email. Therefore, please check if all details, especially the mail address, are correct. If you have not received an email, please check the status of the payment and your SPAM folder - this may be the cause. If none of the above applies, please contact us.

Until the order is packed and shipped from our warehouse, an order can be cancelled and / or changed. This can be done by sending an email during office hours to contact@schwob.ch or directly in the webshop via your customer account. Send us the full name, order number and reason for cancellation. We will send a confirmation that we have received the request and, if necessary, correct the order or credit the purchase amount.
This only applies to clothing that is not personalised!

If the order has already been shipped, it can of course be returned according to our return policy.