Frequently asked questions


Shipping with Swiss Post. Delivery of parcels within the regular delivery time.

Orders should always be placed via the webshop, as with any other online retailer. Shipping is free for orders over €100 and the processing is faster.

A "purchase on account" is not possible - please select from the payment options provided.

Le Nouveau Chef is an online retailer that sells its items directly and has a network of resellers in a wide variety of countries around the world, not all of which, however, have a specialist bricks-and-mortar shop. We therefore recommend taking a look at our partners and contacting them directly if necessary: Authorized Dealers

Which country are you looking for? On the website, in the top right corner, there is an option to choose from a variety of options. If you are from the USA or Switzerland, visit for the USA: or for Europe:

Frequently asked questions

Still couldn't find what you're looking for?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.

This email is not in the correct format.